The Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (AB PM-JAY) provides eligible beneficiaries with cashless hospital treatment worth up to ₹5 lakh per family per year at empanelled hospitals. The scheme aims to help eligible families access healthcare without facing the full financial burden of medical expenses.
However, beneficiaries may sometimes encounter problems, such as hospitals refusing treatment, difficulties with admission or issues accessing cashless medical services. In such situations, beneficiaries can use the available grievance redressal channels to report their concerns and seek assistance.
Ayushman Card Complaint: Which Helpline Number Should You Call?
Beneficiaries facing problems under the Ayushman Bharat scheme can contact the toll-free helpline at 14555 to seek information and assistance. Explain the issue clearly and ask the representative about the appropriate steps to resolve the complaint.
The number 1800-1800-1800 has also been mentioned as a possible contact number. However, beneficiaries should verify its validity through official government sources before using it.
When contacting the helpline, keep your Ayushman Card and relevant beneficiary details available so that you can provide the necessary information.
How to File an Ayushman Bharat Complaint Online
If you prefer to submit a complaint online, you can use the scheme’s Centralized Grievance Redressal Management System (CGRMS), subject to the availability of the relevant service.
Visit the official Ayushman Bharat PM-JAY website and look for the grievance redressal facility. Follow the instructions to submit your complaint, explaining the issue and providing the requested beneficiary details.
If a hospital has refused cashless treatment or you have faced problems during admission, include the hospital’s name and a clear description of the incident. After submitting the complaint, save the reference number so you can track the matter or use it for follow-up.
What Problems Can You Report Under the Ayushman Scheme?
Eligible beneficiaries can raise complaints about various difficulties encountered while accessing scheme benefits. These may include refusal of treatment at an empanelled hospital, problems with cashless hospitalisation, denial of benefits despite apparent eligibility or suspected violations of scheme rules.
When filing a complaint, provide accurate information and describe the incident in straightforward language. Keep any relevant documents and beneficiary details ready to help the authorities understand the issue.
Beneficiaries should also retain their complaint reference number and any communication received after submitting the grievance.
Disclaimer
This article is intended for general informational purposes only and should not be treated as official government advice. Helpline numbers, grievance procedures and scheme provisions may change. Readers should verify the latest contact details and complaint procedures through the official Ayushman Bharat PM-JAY website or the relevant government authorities. Treatment eligibility and coverage are subject to the scheme’s applicable rules and conditions.