Indian Railways provides several digital services to make train travel more convenient, from online ticket reservations to PNR tracking. Passengers can also use WhatsApp to check their PNR status and get live information about their train.
IRCTC has introduced chatbot-based services that allow passengers to access journey-related information through WhatsApp. Using their 10-digit PNR number, travellers can check their booking details, live train status and information about upcoming and previous stations.
Passengers can also check the live status of a train by calling the railway helpline number 139.
How to Check PNR Status on WhatsApp
To check PNR and train information through WhatsApp, passengers need to first save the Railofy WhatsApp chatbot number, +91-9881193322, on their mobile phone.
Once the number has been saved, refresh the WhatsApp contact list and open the Railofy chat. Enter your 10-digit PNR number in the chat. The chatbot will then provide the available PNR details along with real-time information related to the train journey.
The service can also be used before starting the journey to access relevant travel information linked to the PNR.
How to Order Food During a Train Journey
Passengers can also order food online while travelling by train through Zoop, an IRCTC-affiliated service. The facility is available through a WhatsApp chatbot.
To use the service, save the Zoop WhatsApp number +91-7042062070 on your phone and open the chatbot in WhatsApp. Enter your 10-digit PNR number to begin the food-ordering process.
Choose a Station and Track Your Food Order
After entering the PNR number, passengers can select their upcoming station. The chatbot will display the restaurants available for food delivery at the selected station.
Passengers can choose a restaurant, select their food and complete the payment through the available options. The order can also be tracked through the Zoop WhatsApp chatbot.
Disclaimer: The information in this article is based on the services and details mentioned in the source material. WhatsApp chatbot numbers, railway services and their availability may change over time. Passengers should verify the latest information through official IRCTC, Indian Railways or service-provider channels before using these facilities.