Punjab National Bank (PNB) has issued an alert for customers whose accounts have remained inactive for an extended period and currently have a zero balance. According to the notice described in the report, the bank is reviewing accounts that have had no customer-initiated transactions for more than three years, up to September 30, 2026.
Affected customers have been advised to complete the necessary formalities by November 10, 2026, to avoid possible account deactivation or closure. Account holders who want to continue using their accounts should check their status and contact their bank branch for guidance.
Which PNB Accounts Could Be Affected?
The notice, reportedly shared by PNB on X, formerly known as Twitter, concerns accounts that have recorded no customer-initiated transactions for over three years and have a zero balance.
The bank’s stated concern is to reduce the possibility of such accounts being misused. Customers who believe their accounts may fall into this category should confirm their status directly with PNB rather than assume that their account will automatically be closed.
How to Keep Your PNB Account Active
Customers who want to retain access to an affected account should visit their nearest PNB branch and ask about the required re-KYC or account reactivation procedure.
They may be asked to provide documents for identity and address verification, such as an Aadhaar card, PAN card, Voter ID card or passport. A recent passport-sized photograph may also be required.
The exact documentation and steps can depend on the account and the bank’s requirements. Customers should confirm which documents they need before visiting the branch and complete the process within the stated deadline, where applicable.
PNB Customer Care Numbers for Assistance
Customers who need clarification about their account status, re-KYC requirements or possible deactivation can contact their nearest PNB branch.
The toll-free customer care numbers provided in the report are:
- 1800-1800
- 1800-2021
Account holders should use official PNB channels to verify the notice and confirm whether any action is required for their specific account.
Disclaimer: This article is for general informational purposes only and should not be treated as an official bank notice or financial advice. Account status, documentation requirements and deadlines should be confirmed directly with Punjab National Bank through its official website, customer care service or branch before taking action.