Pensioners are required to submit a life certificate every year to confirm that they remain eligible to receive their pension. However, travelling to a bank or government office can be difficult for elderly people and those facing health-related challenges.
To make the process more convenient, pensioners can use the Digital Life Certificate facility, which allows identity verification through digital methods. Eligible EPS-95 pensioners covered by the Employees’ Provident Fund Organisation (EPFO) can explore the service offered through India Post Payments Bank (IPPB) to complete the process from home.
How to Get a Digital Life Certificate Through IPPB
EPS-95 pensioners can contact India Post to enquire about doorstep assistance for generating a Digital Life Certificate. Under this facility, a postal employee or authorised representative may visit the pensioner’s home to carry out the required verification.

According to the information provided, pensioners can contact India Post at 033-22029000 to request assistance. They can also visit their nearest post office to enquire about the service and its availability.
During the process, pensioners may need to provide their Aadhaar number, Pension Payment Order (PPO) number and pension account details. Verification can be completed using Aadhaar-based authentication or other available biometric methods, as applicable. Once the verification process is completed, the Digital Life Certificate is generated.
Documents Required for a Digital Life Certificate
Before requesting the service, pensioners should keep the necessary information and documents ready. These include:
- Aadhaar card and Aadhaar number.
- Pension Payment Order (PPO) number.
- Pension account number and relevant account details.
- Details of the pension category.
- Aadhaar number linked to the pension account, where applicable.
Keeping these details available can help make the verification process easier.
How to Generate a Digital Life Certificate Using a Smartphone
Pensioners with a compatible smartphone can also explore generating their life certificate through facial authentication. The process involves using the Jeevan Pramaan Face App and the Aadhaar Face RD App.
To complete the process, download the required applications from official sources and enter the requested pension and identity details. Follow the instructions displayed in the app to complete facial verification.
After successful generation, a certificate ID is provided. Pensioners should keep this ID safe for future reference and avoid sharing personal or pension-related information with unknown individuals.
Important Points for Pensioners
Pensioners should confirm that the selected method is available for their pension category and follow the applicable verification requirements. Those who need assistance can contact India Post or enquire at their nearest post office about doorstep services.
Using digital verification or an available postal service may help eligible pensioners complete their annual life certificate requirements without making an unnecessary journey.
Disclaimer: This article is intended for general informational purposes and is based on the details provided about Digital Life Certificate services. Service availability, eligibility, required documents and verification procedures may vary. Pensioners should confirm the latest requirements, contact details and service arrangements with EPFO, India Post Payments Bank or the relevant official authority before proceeding.